Returns & Refund Policy

Policy Overview

WondersDW Store sells pre-owned, used, refurbished and clearance electronic products. We handle returns and refunds in line with our store policy and your rights under Australian Consumer Law.

Because our products are pre-owned, signs of normal use may be present. Please read the product description, condition notes and included accessories carefully before placing your order.

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You may be entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You may also be entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

When You May Be Eligible for a Remedy

You may be eligible for a repair, replacement, refund or other suitable remedy if the product:

• has a major fault or failure;
• does not match the product description;
• is not of acceptable quality;
• is not fit for its disclosed purpose;
• arrives damaged due to a shipping or handling issue; or
• has an issue covered by a stated warranty or consumer guarantee.

Change of Mind Returns

Change of mind returns may be accepted at our discretion. If accepted, the product must usually be returned in the same condition as received, with all included accessories, packaging where applicable and proof of purchase.

Change of mind returns may not be available for all products, especially where the item has been used, damaged, altered, missing accessories or is no longer in the same condition.

Return Conditions

Return Request Form

Use this form to prepare your return request. After completing it, click “Copy Return Request” and send the copied details through our Contact Us page.

What May Not Be Eligible for Return

A return may be declined where the issue is caused by customer use, accidental damage or a condition that was clearly disclosed before purchase.

• Accidental damage, drops, cracks or impact damage
• Liquid damage or moisture exposure
• Misuse, neglect or improper handling
• Unauthorised repairs, modifications or opened devices
• Software issues caused by user-installed apps, settings or updates
• Data loss, account locks, passwords or user security settings
• Normal cosmetic wear, scratches, marks, dents or keyboard shine
• Battery degradation from normal use in pre-owned devices
• Missing accessories that were supplied with the order
• Items returned without prior approval where approval is required

Refunds

If a refund is approved, it will usually be processed back to the original payment method where possible. Processing times may vary depending on the payment provider, bank or card issuer.

Shipping fees may not be refundable unless required by law or unless the return is due to our error or an eligible product fault.

How to Request a Return

Please contact us before returning any product. This helps us review your request properly and provide the correct return instructions.

Returning Electronic Devices

Before returning any electronic device, please back up your data, remove personal files, sign out of accounts and disable passwords or account locks.

Returned devices should be packed securely to reduce the risk of damage in transit.

Return Shipping

Return shipping responsibility may depend on the reason for return and your rights under Australian Consumer Law.

If the return is due to a valid product fault or our error, we will advise you of the available options. For change of mind returns, the customer may be responsible for return shipping costs.

Before Contacting Us

Please prepare the following details:

• Your order number
• Your full name and checkout email address
• The product name or model
• A clear description of the issue
• Photos or videos showing the issue
• Photos of the packaging if the item arrived damaged
• Proof of purchase