Customer Support Centre
Need assistance with an order, product enquiry, warranty claim, return request or delivery question? Our Customer Support Centre helps you prepare the information needed so our team can assist you faster.
How We Can Help
Our support team assists customers across Australia with product enquiries, delivery questions, warranty requests and returns.
Prepare Your Message
You can draft your message below, then copy it and send it through our Contact Us page or email support.
What to Include
To help us respond faster, please include relevant details depending on your request.
- Your order number, if available
- The product name, model or SKU
- Your email address used at checkout
- A clear description of your question or issue
- Photos or videos if you are reporting a product issue
- Your suburb and postcode for delivery-related questions
Please do not include sensitive payment information, card numbers, passwords or personal account login details.
Example Message
Need Further Assistance?
Our Australian customer support team is here to help with orders, delivery, warranty coverage and product condition questions.
Contact Us